How to care for my jewelry?


  • Gently clean your jewelry to restore shine with a very soft non-abrasive jewelry cloth to remove any dust and dirt. 
  • Store your jewelry in a dry, air-tight area such as a plastic sleeve or the box your jewelry arrived in.
  • Wear jewelry after applying chemicals such as perfume, hairspray, skin care products and make-up. 


  • Store your sterling silver jewelry in a cool, dry place, preferably in a jewelry box or pouch to prevent tarnishing.
  • Clean your sterling silver jewelry regularly with a polishing cloth or a solution of warm water and mild dish soap. 
  • It's best to put your jewelry on last when getting dressed to avoid contact with lotions or perfumes.
  • Avoid exposing your sterling silver jewelry to harsh chemicals, such as chlorine and bleach, as they can cause damage and discoloration.
  • Remove your sterling silver jewelry before showering, swimming, or exercising to prevent damage and tarnishing.
  • Keep your sterling silver jewelry away from other jewelry to prevent scratches.

By following these tips, you can help to keep your sterling silver jewelry looking beautiful and shiny. 

Can my stainless steel jewelry get wet?

Yes, you can wear our jewelry in the shower and water won’t cause them to tarnish. 

However, do watch out for harsh soaps and shampoos when showering. Be cautious to avoid water treated with chemicals.

How many days does it take to get my order?

All non-personalized orders are processed within 1-2 business days of order date. Personalized orders ships in 10-14 days. We use USPS First Class Mail by default, please allow 3-5 business days in transit. A confirmation email and tracking number will be sent to your email.

Where do you ship from?

We are located in New Jersey, United States of America.

Do you ship internationally?

Yes, we ship worldwide!

How long will it take to get my order?

It depends on where you are. Orders processed here will take 3-5 business days to arrive once it's shipped. Overseas deliveries can take anywhere from 7-21 days. Delivery details will be provided in your confirmation email.

How Much Does Shipping Cost?

USPS Domestic - FREE (3-5 business days)
USPS Priority $9.95 (1-3 business days)
USPS Express Priority $29.95 (1-2 business days)
Standard International $9.95 +  (7-21 business days roughly)

Can I track my order?

Yes. You will receive a tracking number via email once your order is fulfilled and shipped.

The shipping carrier lost my package. Can I get my item replaced?

Once the carrier scans your package, it is no longer our responsibility if the package is lost or stolen.

You may file a claim with USPS here: https://www.usps.com/help/claims.htm

We suggest purchasing our route insurance offered at checkout to ensure the items are covered, should a package get lost or stolen in transit.

What is your return policy?

Our return or exchange policy for non-personalized pieces are effective for 14 days after receiving your item. Check out our full policy here

Please note that all personalized items, including name, initial styles, and any custom orders, are considered final sale and cannot be returned or exchanged.

How do I make a return or exchange?

Please email support@labenijewelry.com to start a return.

What do I do if I receive a damaged or defective item?

We’re so sorry, but don’t worry! We’re here to help. Damaged items must be reported within 2 days of receiving your order. If you have any issues or questions, just email us at support@labenijewelry.com.

Can I cancel my order?

We understand that sometimes plans change and you may need to cancel your order. We start working on your personalized items as soon as you place your order, so please let us know within 2 hours of placing your order if you need to cancel.

To cancel your order, please contact our friendly customer care team here. We'll process your cancellation request as soon as we receive it, so you can have peace of mind. Please note that cancellations can only be accepted before the item has shipped.